Help Center

The public ARTMOXY trial lasts seven days and requires no payment method. Account eligibility applies. AI generation requires membership or purchased credits; previously issued credits remain in your account. Review the features available to your account, because trial access and paid features can differ. Current paid terms and included credits are shown before checkout.

Use your ARTMOXY membership in the online workspace from a supported browser. Open MoxyFrame for framing, presentation, and artwork export without installing an app.

Keep your account credentials private. Manage your membership and sign-in sessions from Account.

Yes. Compare the current memberships on Pricing and choose the plan that fits your online workspace and MoxyAI needs.

Yes. ARTMOXY is an annual subscription that keeps your online workspace, MoxyAI credits, publishing tools, support, updates connected. Canceling stops the next renewal; paid features remain available through the end of the current term.

Enter a discount code in an eligible subscription or MoxyAI credit-package checkout and choose Apply before paying. The checkout shows the original subtotal, savings, and updated total. A discount changes only the amount charged; it does not change the selected plan, subscription features, or the credits included in a purchased package. Codes are rechecked when checkout starts and may have dates, product, customer, currency, minimum-purchase, or usage restrictions.

Sign in to ARTMOXY and open MoxyFrame from your workspace to frame, present, and export artwork.

Yes. Open MoxyFrame in a supported browser on Windows.

Yes. Use ARTMOXY and MoxyFrame in a supported browser on macOS.

Report the page URL, browser and operating system, the action you attempted, and any visible error message. Include a screenshot when helpful and avoid sharing passwords or payment details.

Start in the online workspace with Create with AI, Frame my artwork, Create my gallery, or I’ll explore. ARTMOXY connects the online Library, MoxyFrame, Creative and MoxyAI, visual Workflows, Ad Materials, Artist Studio, and Public View. Available tools depend on your membership features and any feature availability shown in the workspace. Review Pricing or Account before choosing a membership.

Choose a starting point when you first open the workspace, or add an artwork to Library and use its Frame action. Create a presentation in MoxyFrame, generate reviewed visuals in Creative, or connect artwork and Ad Materials in a visual Workflow. Publish selected artwork in Artist Studio and review Public View before sharing. You can switch tools later from the workspace navigation.

MoxyFrame is the browser framing and presentation workspace. Open a Library artwork with its Frame action, or open MoxyFrame and choose artwork. Review the physical size, presentation, frame, mat, surface, wall, lighting, and export settings. Choose an available Look for a starting style, or Scenes for a prepared room when enabled. Review your membership if framing or batch export is unavailable. Your owner artwork stays separate from the presentation image.

MoxyFrame includes Framed Artwork, Hanging Poster, Wrapped Canvas, Flat Paper, and Rolled Canvas presentations. Framed Artwork supports frames, mats, glazing, physical sizing, textures, and lighting. Hanging Poster adds cords and clips. Wrapped Canvas supports depth, wrap treatments, and an optional float frame. Flat Paper presents an unframed print, while Rolled Canvas shows an unmounted canvas presentation. Confirm the known artwork size before exporting.

MoxyFrame evaluates the active lights, material, presentation depth, wall distance, softness, spread, and direction to build object and wall shadows automatically. The same normalized scene settings drive the workspace preview and high-resolution export so the saved result stays aligned with the composition you approved.

Hanging Poster treats the paper, optional border, cords, and clips as one physical presentation. Wall distance and light position control the projected sheet and hardware shadows, including a calibrated poster-reference look, while preview and export share the same shadow geometry.

A MoxyFrame profile saves presentation, physical sizing, frame, mat, textures, wall, lighting, shadows, and reflections. Saved profiles synchronize through your account. Apply a profile to another artwork and review its size and crop before export. Master stays above the inspector tabs. Frame tone is remembered per frame, including in batch export. Looks provide starting styles; choosing a Look does not replace the need to save your own reusable profile.

Yes. MoxyFrame Save can download PNG or JPG outputs, save selected sizes back to your authenticated Library, or do both. Choose Full Size or supported social crops, confirm the metadata and format, and select the destinations you need. Saving to Library creates a reusable presentation asset while preserving the original source artwork as its own owner file.

MoxyFrame Batch Export can load up to 75 local artworks directly, so they do not need to be uploaded to Library first. Choose Framed Artwork, Hanging Poster, Flat Paper, or Wrapped Canvas per row; duplicate rows for alternate treatments; and assign frames, mats, output sizes, formats, and an optional reusable transparent-PNG watermark. ARTMOXY packages finished files into ZIP parts of up to 25 images with frame, mat, and presentation details in the names.

MoxyFrame exports PNG for lossless detail or transparency and JPG for smaller flattened storefront and sharing files. Save supports Full Size and standard social crops, with individual files or a ZIP when multiple sizes are selected. MoxyFrame batch export applies presentation settings across a collection.

Creative Feed shows generation runs and their queued, rendering, completed, canceled, or failed status. Library holds uploaded artwork and generated images you choose to keep and reuse. Save approved Feed images to Library before using them in MoxyFrame, Ad Materials, Creative references, or Artist Studio. Feed Trash removes the run, including when used from its final-image trash control. Removing a Library image also removes its Studio publication; read the confirmation before removing it.

Keep the owner artwork in Library, open it in MoxyFrame for presentation images, use it as the primary source or a reference in Creative, and connect it to Ad Materials through a visual Workflow. Publish only approved Library images to Artist Studio, then use Public View or shareable artwork links to review the visitor experience. Each workspace reuses the selected asset without changing the purchased plan, original source, or other saved outputs.

Open Creative in the online workspace, choose your artwork and generation settings, and review the credit cost before generating. Generated images can be saved to your Library.

Open Creative and choose a primary source from Library, upload a file, or use the camera when the browser and device allow it. Describe the intended result, optionally request direction ideas, attach useful references, and choose the available generation controls. Requests enter the MoxyAI queue and show live status in Creative Feed. Add approved completed images to Library when you want to reuse them in MoxyFrame, Workflows, Ad Materials, or Artist Studio.

MoxyAI and credit-backed Ad Materials actions reserve the displayed credits before work begins. Eligible queued cancellations and failed or no-image runs release reservations after reconciliation. Use Retry when offered for eligible failed work without another credit charge. A completed request that returns images consumes credits; an unwanted or unsatisfactory image does not by itself qualify for a return. Check the displayed balance, cost, and status before submitting another request.

Ad Materials is a visual artboard editor used by Workflows for coordinated launch assets. Start from social, marketing, print, product, or presentation presets; add Library artwork or local media; and edit text, image, group, palette, template, layer, background, guide, crop, skew, and perspective settings. Save revisions, reuse a design across multiple formats, export PNG, JPG, WebP, SVG, or PDF where supported, and use displayed MoxyAI credits only when you choose an AI generation action.

Online MoxyAI uses ARTMOXY credits. Review the credit cost shown before generating and your available balance in the workspace.

No. Online MoxyAI uses the configured ARTMOXY service and your MoxyAI credits. Do not paste API keys into prompts or support messages.

No. Review every AI output before publishing, selling, or sending it to a client. You are responsible for checking accuracy, artwork representation, rights, likenesses, trademarks, marketplace rules, and whether the result is appropriate for its intended use.

Gallery access and artwork status are separate controls. A public gallery shows published pieces. Invite-only access requires a valid invite or approved visitor access; a private gallery is restricted to its owner. Draft artwork is owner-only. Unlisted artwork is omitted from the visitor grid but can open through its direct link, subject to the gallery access rules.

Artist Studio is the owner workspace for publishing artwork and managing your gallery. Artist Profile holds identity and the gallery link; Gallery Appearance holds styling; Access & Requests holds visitor access and newsletter signup settings. Public View lets you review the collector experience. Back to Workspace is in the gallery menu footer. Test shared links while signed out, because the owner sees controls and draft content that visitors cannot use.

Open Gallery Appearance to choose a theme, background and text colors, header and body fonts, sizes, weights, and italic styling. Changes preview live; save to keep them. Upload an 800 × 200 pixel JPG/JPEG, SVG, WebP, or GIF logo up to 2 MB to replace the header text. A 96 × 96 pixel PNG favicon up to 256 KB changes the browser icon. Maintain readable color contrast and review the gallery on mobile.

Change the gallery link in Artist Profile. New links allow up to 25 lowercase letters, numbers, and hyphens, with a letter or number at each end. Availability is checked as you type and confirmed on save. The inline copy button copies the link. In Gallery Appearance, write a unique meta description up to 160 characters or use the ARTMOXY description based on your studio name and About text. Search engines may choose different snippets; these settings do not guarantee ranking or indexing.

Select the pencil button on an artwork card. Details & media lets you edit its title, description, image, SKU, private cost, and publication status. Pricing & auction holds sale settings. Variants & SKUs holds product options and their images. Save artwork applies the changes. A replacement gallery image preserves the original artwork identity and Passport records. Uploaded replacement files remain in Library if you cancel the edit.

Add up to 50 variants in the artwork editor, using a descriptive option name such as Canvas / 16 × 20, a unique SKU, a price, an optional private cost, and an image. Each SKU represents one sellable item; this is not quantity-based inventory or automatic restocking. Collectors choose a variant before checkout, and the server uses its saved price. Auctions offer one item and cannot contain variants.

Use the gallery Access & Requests settings to choose invite-only access and create a time-limited invite for the intended collector, gallery, client, or patron. Test it while signed out. Replace or revoke invites when the audience changes. An unlisted artwork link does not bypass gallery access restrictions.

Use Pricing & auction to choose the available sale mode. Auctions support a starting bid, optional buy-now price, schedule, duration, time zone, and bidding visibility. Minimum bid increments are calculated automatically; there is no separate reserve-price setting. Published sales require the available commerce features and a connected Stripe account. Active checkouts, completed sales, and started or bid-on auctions lock sale edits. You can prepare valid sale terms in a draft before connecting Stripe.

Draft keeps a piece owner-only. Published includes it in the visitor gallery when gallery access permits. Unlisted removes it from the visitor grid while allowing its direct artwork link to open under the same gallery access rules. Unlisted is not a private or password-protected status. Existing sales and auctions may prevent changes while the artwork is locked.

Review submitted access requests and collector inquiries in Lead Box. Preview-email requests can also create a contact and a lead. Contacts retain the relationship and activity history; Lead Flow tracks follow-up stage. Removing a lead does not erase its contact or history. An inquiry or preview request does not grant newsletter permission or establish a completed sale. Follow up using the contact details and access controls available to you.

Public Studio pages use controlled display URLs and optimized previews rather than exposing the original owner source as the default public asset. This separates public viewing from owner files and reduces casual downloading, but no browser-displayed image can be guaranteed completely scrape-proof.

Published artwork can receive one up vote or down vote per visitor session. The Studio owner can review totals in the artwork library and use them as lightweight audience feedback rather than as verified sales or collector intent.

Open the artwork wall-preview action when available. Live AR needs a supported browser, camera permission, enabled access, and eligible saved physical dimensions. On-device placement and the browser-local room-photo fallback do not consume MoxyAI credits. In a photo, use measured wall points for a scale estimate or treat free placement as a visual estimate. Optional AI concept previews upload an approved room photo for private processing. Eligible signed-in owners can choose credit-backed AI Pro Photo enhancement. Review availability, dimensions, and any credit cost before continuing.

Open the preview and read its actual status. A quality rejection concerns the generated result rather than your artwork. Technical failures, unavailable services, or the gallery’s preview allowance can also stop AI work. Failure reconciliation releases reserved credits; use Retry only when offered. Your local placement can remain available to download or share. If an allowance request is offered, ask the artist and wait for the response before trying again. Send Support the request ID and exact message if recovery fails.

An Artwork Passport is an artist-issued authenticity and provenance record for artwork published in the artist’s Studio. Its QR code opens a certificate with the artwork reference, artist attribution, details, current status, and anonymous history. Artists can include optional notes and license terms, and require acceptance of the exact terms before a collector claims the certificate. Collectors can pass the certificate to the next buyer and recover portal access by email. Artists can delete an unused draft or retire an issued Passport while keeping existing certificates and QR links. PDFs and printed copies are dated records; scan the QR code for current status. A Passport is not government copyright registration or an independent guarantee of authorship, and transferring it does not itself transfer copyright.

Save a drawn artist signature in Passport settings, or use the script-font signature when no drawing is saved. Drawn signatures are smoothed and replace the script-font signature. The branded certificate PDF and print view use a single landscape certificate page; scan its QR code for current status. QR labels use the Avery 18163 Letter sheet layout with ten 2 × 4 inch labels. Print labels at 100% scale without browser headers or footers and check alignment on plain paper first.

The certificate view lets you choose an image or use the camera overlay where supported. The comparison helps you inspect visible details alongside the recorded artwork. Uploading or photographing a piece does not independently authenticate it, change the certificate owner, or replace the issued artwork record.

The general source-image workflow supports files up to 24 MB, subject to the active limit shown. Use JPG, PNG, or WebP. Gallery artwork and variant replacements accept PNG, JPG, or WebP up to 8 MB. Gallery logos require exactly 800 × 200 pixels and JPG/JPEG, SVG, WebP, or GIF up to 2 MB. Favicons require a 96 × 96 pixel PNG up to 256 KB. Each upload control shows its own requirements.

Optimized previews and thumbnails make the public website, Artist Studio, and MoxyAI library load faster while keeping large owner sources out of the normal display path. ARTMOXY can also serve responsive image sizes so smaller screens do not download an unnecessarily large asset.

Use the Help Center forms for workspace help, membership questions, browser issues, bugs, feature requests, frame requests, AI questions, and feedback. Include your version, workflow, expected result, actual result, and screenshots so the request can be reproduced and tracked.

ARTMOXY does not claim ownership of your artwork. You keep the rights you already hold in content you submit and, as between you and ARTMOXY, own service-created output to the extent permitted by law. You must have the rights needed for uploaded or referenced material. AI-assisted output may not qualify for copyright protection in every jurisdiction and remains subject to applicable law plus current OpenAI and other provider policies.

Choose Continue with email on the sign-in page, enter your account email, and verify the six-digit code. For a regular account, successful email verification signs you in without a browser passkey. Admin accounts also require a passkey or authenticator. Use Change email or resend code if needed. Once signed in, open Account → Security → Set Up Passkey or Add Another Passkey to prepare this device.

Tools use the features enabled for your current membership, together with service availability. Open Account to review membership status and the feature message shown by the tool. Compare the current Pricing details before changing plans. Having MoxyAI credits does not automatically enable every workspace feature. An expired term, disabled feature, or unavailable service can require a different recovery action.

Open the presentation selector and choose Scenes when available. Browse by search, category, and orientation, then choose a prepared room and a supported artwork size. Custom sizes must fit the scene’s calibrated finished dimensions, including frame and mat. Review artwork proportions and placement before exporting the full scene. Only published, prepared scenes are available; a room preview does not establish how a physical installation will look.

Open Canvas setup & crop and confirm whether the file contains only the front artwork or is a prepared wrap image. For a front image, choose the side treatment and depth. For a prepared wrap, match the print layout, depth, and back allowance used to prepare that file, then inspect the fold preview. Confirm the known front dimensions: image proportions and filenames do not prove physical print size. Review any resolution warning before export.

Yes. Wrapped Canvas offers an optional matte black float frame. Review the frame face width, gap around the canvas, and recess together with canvas depth. Inspect front and angled views for clearance and cropping, then save the setup as a profile if you want to reuse it. The saved presentation and image export retain the float-frame settings.

Open the gallery menu → Access & Requests → Newsletter signup. Choose Off, Delayed popup, On scroll, or Smart Behavior Recognition and save. Delays use visible gallery time; Smart Behavior waits for engagement and an idle moment. An optional signup image can come from Library or an upload. Automatic popups respect dismissals and are hidden for owners and subscribers. Visitors can always use Privacy → Open newsletter signup.

No. Newsletter permission, contact activity sharing, and anonymous gallery totals are separate choices. Visitors subscribe explicitly and confirm by email; they can unsubscribe or stop activity sharing in the gallery privacy controls. An access request, preview email, shared link, or saved contact is not newsletter permission. Browser privacy settings can prevent activity sharing, so an empty history does not prove that a contact has not visited.

Lead Box offers overall and per-contact analytics with period filters and daily charts. Contact activity depends on confirmed activity permission. Anonymous daily gallery totals have no contact attribution and respect opt-outs and browser privacy signals. Shared-link reports distinguish attributed and anonymous visits. Totals are actions rather than unique people or verified purchases; anonymous totals can include consented visitors, so do not add the two sets together. Daily dates use UTC.

Connect compatible input, model, and output nodes, then choose Generate images from the intended output. Review the saved revision, image count, and total MoxyAI credits in Review AI generation before confirming. Inspect each result before adding it to Library or Studio or using it for an AI ad. Retry an eligible failed image from its own recovery action. Available node types and generation actions depend on feature access and service configuration.

Yes. Open Archived workflows to inspect saved steps, search, and restore a workflow. Restoration returns it as a draft and keeps its schedule paused; review it before running or scheduling it again. Permanent deletion removes the workflow, run history, and schedule and cannot be undone. Images already saved in Library or Studio are retained.

When custom certificate branding is enabled for your paid membership, open Certificate branding in Passport settings and choose your brand name, accent color, and optional logo. Review it before issuing. Newly issued certificates and PDFs use that branding while ARTMOXY verification remains visible. Already-issued certificates retain their original branding. Trial membership does not enable custom certificate branding.

In Access & Requests, the owner can review Visitors requesting more previews, adjust and save the applicable limits, or approve one extra preview. Visitors can wait up to five minutes for a response when that request is offered. Approval can exceed the daily, monthly, and visitor allowance once; normal credit charges, available balance, service availability, and network limits still apply. More allowance does not guarantee a successful AI result. Local placement remains a separate option.

It connects a Shopify shop and helps you plan progressive pricing for artwork editions. Choose sizes, confirm edition totals, preview rules and caps, and review pricing states and history. Products, variants, inventory and orders stay in Shopify. Automatic execution is currently restricted to approved test shops and products.

Use Open Shopify app to reach the hosted Artmoxy app and sign in. If installed, you can also open Shopify Admin → Apps → Artmoxy. Public App Store installation is subject to listing availability and store eligibility. The separate Connect a store to the ARTMOXY website link opens the website connection, which does not install the pricing app or activate automatic pricing.

Saving a setup or previewing a schedule does not change a Shopify price. Automatic execution requires a separate review and start action and is currently restricted to approved test shops and products. Shared edition pools and slow-sales reductions are preview only. Check the displayed status and reason if an action is unavailable.

No. The original edition total, previously sold copies and available Shopify inventory are separate values. Restocks, reservations, transfers and manual stock corrections are not new sales. Each size and style normally has its own edition. Remaining edition count is not a promise that those copies are currently in stock.

Purchased terms stay with the existing order. A paid-sales milestone can change a future Shopify price; it does not reprice an existing order or assign different price steps to units within that order. Refunds and restocks do not rewind the pricing engine’s recorded sold high-water mark. Review pricing history when reconciling a change.

The optional Edition progress block uses Shopify’s theme app-block system. Eligible products require an explicit public-data opt-in, and you separately add the block in the theme editor. No core-file edit is required for the block. Availability depends on theme support, product eligibility and recent verified data. Disable edition card data to revoke the public projection.

No. Planning edition pricing in the Shopify app does not require an ARTMOXY product import. Artwork, mockups, suppliers, certificates and product tools belong on the ARTMOXY website. The optional ARTMOXY connection opens that website, where you can choose whether to connect and import. The pricing app does not fulfill or submit supplier orders.

Yes. Pause stops future automatic pricing activity. Delete pricing profile stops that setup while retaining Shopify products, current prices, inventory and financial history; restoring keeps it paused. For shop-wide removal, open Settings → Privacy & data and follow the displayed deletion and Shopify uninstall steps. ARTMOXY account deletion is separate. Check pending status before repeating a request.